Support

Do I need an account?

No. Record, trim, tag, play and find your sounds without signing in. You only need your Pocket account to send sounds to Pocket on your computer.

How do I get a sound into Pocket?

Sign in to Pocket Field with the email you use for Pocket on your computer, and open Pocket there. Record a sound, then press KEEP: it lands in Pocket, under My Sounds, in the Phone kit.

It says "This email isn't linked to Pocket."

Use the same email you sign in to Pocket with on your computer. Pocket Field signs in to your Pocket account; it can't make a new one.

Why is my sound waiting?

A sound goes to Pocket only while Pocket is open on one of your computers. Open Pocket and Pocket Field offers to send what's waiting.

Can I record without holding the key?

Yes. Hold the red key, slide onto the lock and let go: it keeps recording until you press the key again. Slide onto the trash instead to throw the take away.

Where are my sounds?

On your phone, in Pocket Field. On iPhone they're also in the Files app, under On My iPhone, then Pocket Field, then Recordings. On Android, open Files and choose Pocket Field.

The microphone doesn't work.

Pocket Field asks for the microphone the first time you record. If you said no, turn it on in your phone's Settings, under Pocket Field.

How do I delete my data or my account?

Without the app: email sales@thesamplelab.com from the email address on your Pocket account. Ask us to delete your whole account, or just your Pocket Field data. You do not need to install Pocket Field to ask.

In Pocket Field, open Settings, then Delete account:

• Delete Pocket Field data deletes the recordings, kit covers, loops and their records held on our servers for your account straight away and signs the phone out. Your Pocket account and licence stay, along with sounds already on your phone or computer.
• Delete whole account asks us to delete your account, Pocket licence, registered computers, recordings and kit covers held on our servers, loops, their records, support requests and diagnostic reports. We do it within 30 days and confirm by email. Files already on your phone or computer stay there.

We also answer deletion requests sent by email within 30 days. For whole-account deletion, we keep the store order number without your email so a refund or chargeback can still be matched. The store keeps its own purchase records for as long as the law requires. See our privacy policy for details.

You can also ask from Pocket: Settings, then Help, then Contact support, then "Delete my account".

Which email do I sign in with?

The one you used to buy Pocket. We send a six-digit code to it; there's no password.

Can I get a copy of my data?

Yes. In Pocket, open Contact support and choose "Export my data", or write to us.